Welcome to the Maxx Box website (the “Site”). “Maxx Box refers to Hairzoom Pty Ltd (ABN; 23111178), the company who owns and operates this website, and its subsidiaries, related entities, and assigns. By accessing, browsing, or using this Site, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions (the “Terms”) which, together with our Privacy Policy govern the relationship between Us (Maxx Box ) and You (the User). If You do not agree to these Terms, You must not use or access this Site.
1. USE OF THIS SITE
Your use of this Site is subject to the following terms and conditions: (a) Your use of this Site must, at all times, be in compliance with these Terms and must only be for your own, non-commercial, personal use. You are responsible for all communications, including but not limited to, the transmission, uploading, or posting of information onto or through this Site by You or through Your login and You shall be responsible for the consequences of any such communications to the Site. (b) You must not use the Site for any of the following purposes, which are expressly prohibited by Maxx Box: (i) Communicating, transmitting, posting, or uploading of any material that infringes on any rights, including but not limited to intellectual property, of any third party. (ii) Communicating, transmitting, posting or uploading any information, content, or material which is untrue, inaccurate, obscene, libelous or abusive. (iii) Engaging in any conduct that would violate any law or regulation in any applicable jurisdiction. (iv) Attempting to interfere in any way with the Site’s or Maxx Box’s network security, or attempting to use the Site’s service to gain unauthorized access to any other computer system or network. (c) You are responsible for maintaining the confidentiality of Your login details and You accept responsibility for all activities that occur under Your login. You must notify Us immediately in the event of any unauthorized use or misuse of Your account or where there is any other breach of security. (d) Maxx Box reserves the right to revise these Terms at any time and for any reason without notice to You. It is Your responsibility to review these Terms each time You use the Site. (e) We reserve the right to, at any time and without notice to You, revise the products and services available on and through this Site and to change, suspend or discontinue any aspect of this Site without liability to You or to any third party. (f) Maxx Box may, at our sole discretion, impose rules for and limits on the use of this Site by You or any other member or restrict Your access to part, or all, of the Site without notice or penalty. Any such rules, limits or restrictions shall be incorporated into and form part of these Terms. (g) Maxx Box may impose additional terms and conditions specific to any products, orders or aspects of your use of this Site, including but not limited to, with respect to the ordering, shipment, and return of goods purchased through this Site and to any membership reward programs (“Additional Terms”) offered from time to time by Maxx Box. These Additional Terms shall be incorporated into and form part of these Terms. In the event of any inconsistency between these Terms and any Additional Terms, the Additional Terms shall prevail to the extent of the inconsistency.
2. PRODUCTS AND INFORMATION
Your use of this Site is, at all times, entirely at Your own risk. Except in respect of any content submitted by Members, Maxx Box shall use reasonable endeavors to ensure that any information on this Site is complete, reliable and up to date. Notwithstanding this, neither we nor any third party makes any warranties or guarantees as to the accuracy, timeliness, completeness, performance, or suitability of any information, product, or materials found on this Site. You acknowledge that any such information may contain errors or inaccuracies and Maxx Box expressly excludes any liability, which may arise. Where any such inaccuracies or errors do occur, We may correct that information without any liability to You or any third party. Maxx Box does not make any guarantee as to the availability or suitability of products on this Site. It is your responsibility to determine the suitability of a product or service for You and Maxx Box expressly excludes all liability in relation to this. Maxx Box reserves the right to, at its sole discretion, limit the quantity of products purchased by any User through this site at any time and for any reason.
3. MEMBERSHIP
You must be over 18 to register for and use this Site. Maxx Box may, at any time at our sole discretion, revoke your membership for any reason, including but not limited to, for breach of these Terms.
4. PROPRIETARY RIGHTS
This Site contains materials that are owned by or licensed to Maxx Box. These materials include, but are not limited to, the design, layout, look, appearance and graphics and are protected by applicable copyright, trademarks or other relevant proprietary rights and laws. You must not use, reproduce, sell, license, display, publish, adapt, edit or in any way create derivative works from any of the content or materials contained on this Site. You may not create a link to this Site from another website or document without the prior written consent of Maxx Box. Maxx Box does not claim ownership of any content or materials You make available through the Site however You grant Maxx Box a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or materials or part thereof without any obligation of compensation or attribution to You. You represent, warrant and covenant to Us that You have the full right to grant to Maxx Box the right to use such content or materials in the manner specified in this Clause.
5. DISCLAIMER
Your use of this Site, is at all times at Your own risk and you assume all responsibility associated therewith. All information, content, materials or products available on or in any way through this Site are provided to You on an as is basis. Maxx Box expressly excludes all warranties, express or implied, to the extent permitted by law, including but not limited to those relating to merchantability and fitness for a particular purpose. Maxx Box does not warrant that this Site and the services provided herein will be uninterrupted, free from errors, defects, viruses or other harmful components. From time to time this Site may contain links to other third party websites. Maxx Box does not in any way endorse the content of any such websites or make any representations, warranties or guarantees in relation to those sites and We expressly exclude any liability which may arise from Your use of or access to those third party websites.
6. INDEMNIFICATION
You shall indemnify, defend and hold harmless Maxx Box and its subsidiaries and assigns, from and against any and all claims, damages, liabilities, costs (including legal fees) and expenses which arise directly or indirectly from Your use of this Site, any breach by You of these Terms or the Privacy Policy, or any breach of any third party intellectual property rights.
7. LIMITATION OF LIABILITY
Notwithstanding anything else in these Terms, Maxx Box, its subsidiaries, assigns and third party providers shall not, under any circumstances be liable to You or any other User of this Site for any direct, indirect, incidental, punitive, special or consequential damages whether based on contract or tort arising out of Your use or inability to use this Site. Maxx Box’s total liability to You shall be limited to the amount paid by You to Us for Your membership fees for the membership period during which the event giving rise to the liability occurs. This Clause 7 applies in respect of all content, information, products and services available on or through this Site.
8. POSTAGE
Any products purchased by You from this Site will be posted by a third-party carrier. All title in and risk to such products will pass to You upon delivery to the third party carrier by Maxx Box.
9. CANCELLATION POLICY
Maxx Box memberships may be canceled or paused at any time. All membership cancellation requests can be completed via your Maxx Box account or by emailing our Customer Care Team at ( email)
Need help to cancel or pause your account? We would love to have you as part of our Maxx Box community, but we totally understand if Maxx Box is not for you right now or if you need a little break.
10. RETURN POLICY
All products are checked for quality before dispatch and while we try our best to ensure that the product is delivered to You in perfect condition, the product may be damaged in the delivery process. Should this happen You can return the damaged items and We will re-send the product and pay for the return and additional postage charges. You must email us at ( email) to obtain prior approval. Please include the order number and reason for the return. Maxx Box shall bear the costs of all domestic return shipping. Return the items to:
Maxx Box
PO Box 6006
Fairfield Gardens QLD 4103
Please do not send your purchased product back to the manufacturer. Maxx Box will not refund any opened, used, discounted, clearance or sales products or items or free gifts or samples.
11. PROMOTIONS/SALES | COMPETITIONS
Promotions & Sales
Maxx Box may run sales or promotions from time to time for new, past or existing customers. Discount/Gift With Purchase promotion codes cannot be used in conjunction with any other promotion code. One per customer. Promotions are not valid with the purchase of gift vouchers. Available only while stock lasts. Subscription sales are for new customers only. If you do have a code that doesn’t appear to be working, please get in contact with our Customer Service team
WHAT IS PATCH TESTING?
Patch testing is done to prevent any major reactions on the skin. Although regular skin types are often quite welcoming to new products, reactions can happen to anyone at any time.
Everyone’s skin is different. As our skin experiences changes over time – whether through age, diet, environmental shifts, or simply the various beauty products we are constantly trying – so too will its sensitivity to different products.
What once worked for your skin may lead to a different reaction later, especially if the product’s formula has been updated, or a significant time has elapsed between your first time use and your most recent order.
The skin’s barrier may be affected by new ingredients. So to be on the safe side, we recommend always performing a patch test before trying out something new.
HOW TO PATCH TEST
To patch test a new product, simply apply a pea-sized amount to a part of your skin and wait for at least 24 hours to ensure your skin will get along with the ingredients. Most hair products are best tested along the jawline or a small area on the neck. In case of a reaction, these areas can be easily concealed and treated. If you’ve experienced no reaction within 24 hours, this is a great indicator that your skin is happy with the product and you’re all good to go.
WHAT HAPPENS IF I HAVE A REACTION?
If you have any burning, stinging or itching or redness, remove the product immediately by using a simple cleanser or lukewarm water.
If you experience any heat, we recommend using a cold compress to take heat and inflammation out of the skin.
Pro tip? Cut up some gauze, run it under the tap and squeeze out any excess liquid and place in a freezer bag and pop in the freezer.
Then follow up with a product to repair the skin’s barrier. Here are some of our favourites:
La Roche Posay Cicaplast Baume B5 or CeraVe Moisturising Lotion both are designed to protect and repair skin’s barrier while providing deep hydration.
We hope this helps you. As always, if you would like to chat, send our friendly Customer Care Team an email and they will assist.
